The global mobility client experience refers to the overall journey and interactions that companies have when they engage with service providers. They typically involve assisting individuals or businesses with the relocation of employees or executives across borders, managing international assignments or domestic moves, handling immigration processes, and providing support with various aspects of relocating and settling in a new country.
These experiences can vary depending on the organization’s practices, resources, and commitment to providing excellent service. However, there are key aspects that tend to define a positive client experience:
Client experience: listening and understanding to the client’s needs, concerns, and budget. Working with the same Relocation Consultant provides consistency and continuity.
Personalized support: receiving services that align with the company’s talent objectives and the valued transferee and family’s needs.
Process efficiencies: being compliant and delivering excellence with care.
Cultural integration: recognizing that there is culture shock with any type of move. Working with a culturally astute relocation team ensures empathy during a stressful relocation journey.
Feedback mechanisms: integrating written and verbal mechanisms to solicit and respond to feedback; ensuring prompt resolutions to service concerns and finding new opportunities to improve.
What sets Continuum International apart? We went right to the source!
We spoke with a longstanding client who is an HR Business Partner that has worked with Continuum for 20 years. She has outsourced Continuum’s services for more than one hundred moves. “Nothing was too small or too big for Continuum to manage. It did not matter. Every transferee was supported with VIP care,” she shared. The move types included wine cellars, pianos, cars, rare art pieces and a treasured beanie baby.”
The HR Business Partner went on to share that, “Continuum made my life easy and glitch-free. It gave me comfort knowing that my relocating employees, including Senior VPs were extremely well taken care of from start to finish, and that there was ‘no noise.’ I always knew that Continuum was a trusted partner.”
Overall, a positive client experience is characterized by seamless coordination, proactive support, and an elevated level of responsiveness from the service provider, helping to alleviate the stress and challenges associated with international and domestic relocation.
Continuum International. Moving Lives Seamlessly. From anywhere to anywhere.